• The Solutions Focus Coaching Conversation
• In depth Coaching Questions
• ICF Code of Ethics
• Being present as a Coach

Definition: Understands and consistently applies coaching ethics and standards of coaching

1. Demonstrates personal integrity and honesty in interactions with clients, sponsors and relevant stakeholders
2. Is sensitive to clients’ identity, environment, experiences, values and beliefs
3. Uses language appropriate and respectful to clients, sponsors and relevant stakeholders
4. Abides by the ICF Code of Ethics and upholds the Core Values
5. Maintains confidentiality with client information per stakeholder agreements and pertinent laws
6. Maintains the distinctions between coaching, consulting, psychotherapy and other support professions
7. Refers clients to other support professionals, as appropriate

Definition: Develops and maintains a mindset that is open, curious, flexible and client-centred

1. Acknowledges that clients are responsible for their own choices
2. Engages in ongoing learning and development as a coach
3. Develops an ongoing reflective practice to enhance one’s coaching
4. Remains aware of and open to the influence of context and culture on self and others
5. Uses awareness of self and one’s intuition to benefit clients 6. Develops and maintains the ability to regulate one’s emotions
6. Mentally and emotionally prepares for sessions 8. Seeks help from outside sources when necessary

Definition: Partners with the client and relevant stakeholders to create clear agreements about the coaching relationship, process, plans and goals. Establishes agreements for the overall coaching engagement as well as those for each coaching session

1. Explains what coaching is and is not and describes the process to the client and relevant stakeholders
2. Reaches agreement about what is and is not appropriate in the relationship, what is and is not being offered, and the responsibilities of the client and relevant stakeholders
3. Reaches agreement about the guidelines and specific parameters of the coaching relationship such as logistics, fees, scheduling, duration, termination, confidentiality and inclusion of others
4. Partners with the client and relevant stakeholders to establish an overall coaching plan and goals
5. Partners with the client to determine client-coach compatibility
6. Partners with the client to identify or reconfirm what they want to accomplish in the session
7. Partners with the client to define what the client believes they need to address or resolve to achieve what they want to accomplish in the session
8. Partners with the client to define or reconfirm measures of success for what the client wants to accomplish in the coaching engagement or individual session
9. Partners with the client to manage the time and focus of the session
10. Continues coaching in the direction of the client’s desired outcome unless the client indicates otherwise
11. Partners with the client to end the coaching relationship in a way that honors the experience

Definition: Partners with the client to create a safe, supportive environment that allows the client to share freely.  Maintains a relationship of mutual respect and trust.

1. Seeks to understand the client within their context which may include their identity, environment, experiences, values and beliefs
2. Demonstrates respect for the client’s identity, perceptions, style and language and adapts one’s coaching to the client
3. Acknowledges and respects the client’s unique talents, insights and work in the coaching process
4. Shows support, empathy and concern for the client
5. Acknowledges and supports the client’s expression of feelings, perceptions, concerns, beliefs and suggestions
6. Demonstrates openness and transparency as a way to display vulnerability and build trust with the client

Definition: Is fully conscious and present with the client, employing a style that is open, flexible, grounded and confident

1. Remains focused, observant, empathetic and responsive to the client
2. Demonstrates curiosity during the coaching process
3. Manages one’s emotions to stay present with the client
4. Demonstrates confidence in working with strong client emotions during the coaching process
5. Is comfortable working in a space of not knowing
6. Creates or allows space for silence, pause or reflection

Definition: Focuses on what the client is and is not saying to fully understand what is being communicated in the context of the client systems and to support client self-expression

1. Considers the client’s context, identity, environment, experiences, values and beliefs to enhance understanding of what the client is communicating
2. Reflects or summarizes what the client communicated to ensure clarity and understanding
3. Recognizes and inquires when there is more to what the client is communicating
4. Notices, acknowledges and explores the client’s emotions, energy shifts, non-verbal cues or other behaviors
5. Integrates the client’s words, tone of voice and body language to determine the full meaning of what is being communicated
6. Notices trends in the client’s behaviors and emotions across sessions to discern themes and patterns

Definition: Facilitates client insight and learning by using tools and techniques such as powerful questioning, silence, metaphor or analogy

1. Considers client experience when deciding what might be most useful
2. Challenges the client as a way to evoke awareness or insight
3. Asks questions about the client, such as their way of thinking, values, needs, wants and beliefs
4. Asks questions that help the client explore beyond current thinking
5. Invites the client to share more about their experience in the moment
6. Notices what is working to enhance client progress
7. Adjusts the coaching approach in response to the client’s needs
8. Helps the client identify factors that influence current and future patterns of behavior, thinking or emotion
9. Invites the client to generate ideas about how they can move forward and what they are willing or able to do
10. Supports the client in reframing perspectives
11. Shares observations, insights and feelings, without attachment, that have the potential to create new learning for the client

Definition: Partners with the client to transform learning and insight into action. Promotes client autonomy in the coaching process.

1. Works with the client to integrate new awareness, insight or learning into their worldview and behaviors
2. Partners with the client to design goals, actions and accountability measures that integrate and expand new learning
3. Acknowledges and supports client autonomy in the design of goals, actions and methods of accountability
4. Supports the client in identifying potential results or learning from identified action steps
5. Invites the client to consider how to move forward, including resources, support and potential barriers
6. Partners with the client to summarize learning and insight within or between sessions
7. Celebrates the client’s progress and successes
8. Partners with the client to close the session

In this section we discuss and learn about how a Coaching conversation differs from a normal conversation. We dive deeply into the role and stance of the coach.

As coaches, we sometimes need to help our coachee work through a decision. How do you approach this? How do you keep your neutrality and are you sure the coachee needs to address this now, or is there something else that needs to happen first?

As coaches we have the responsibility to help our clients move forward towards the goals they have set for themselves. In this section we learn how to best accompany our clients, without making the decision for them!

When you are asked to coach an employee or team you need to make sre your contract with all the stakeholders is clear. How do you write it? How to present it and most of all, how to respect it!

As professional coaches, we work often with teams, individuals and their managers. How do we involve the peopel who requested the coaching for an employee without breaking trust and confidentiality?

All you questions will be answered in this section on professional coaching in the workplace.

It happens that you are requested to coach people who do not actually want to be here with you. How do you deal with that? How to approach the client, can we still coach? How do we turn this conversation into something meaningful for the client anyway?

Great, you are on your way to becoming a professional coach, but how to get clients? How do you set your business up, and how do you get your first PAID client?  The Agile Company will help you by connecting you to a large network of coaches and Agile Coaches, but we will also present you with ways to improve your presentation and help you “sell” your first contract.

As part of this class you will receive 3 hours of mentor coaching by Kirsten Dierolf. Kirsten will help you deepen your learning about the ICF Core Competencies and prepare you for the exam.

You can count on Kirsten’s experience and credentials, but also on her warm and welcoming coaching presence to help you overcome any obstacles in your growth towards becoming a highly professional coach.